Refund Policy

Last updated: 2026-11-09

The short version

Digital files cannot be returned once downloaded, so we do not offer change-of-mind refunds. We do refund when the product is broken, not as described, or never delivered. If something is wrong, email us and we will fix it or refund it.

1. When we refund

• The download link never worked, or the file is corrupted and we cannot supply a working copy.
• The delivered files do not match what the product page describes.
• You were charged twice for the same order.
• You were charged but received nothing.

2. When we do not refund

• You changed your mind after downloading the files.
• The material did not produce a particular business result. We describe what the files contain, not what you will earn.
• You bought the wrong product and already downloaded it — write to us anyway, we will help you get to the right one.

3. How to ask

Email lubanqige@outlook.com with the order email and the Paddle order number. We answer within one business day and aim to resolve within three.

4. Who processes it

Paddle.com Market Limited is the merchant of record, so refunds are issued through Paddle back to your original payment method. Their processing time applies after we approve the refund.

5. Statutory rights

Nothing here removes rights you have under the consumer law of your own country. Where local law grants a longer cancellation window for digital goods, that law applies.